Webinar on January 29, 2025, 16:00 UTC (13:00 Chile, 11:00 Ecuador)
This webinar organized by the IEA Informal Work TC in collaboration with the Universidad de Atacama and the Pontificia Universidad Católica del Ecuador will present an overview of the situation of informal work in Latin America with emphasis on Chile and Ecuador and then delve into specific case examples from both countries. The cases presented focus on the use of human factors and ergonomics methodologies and their utility to diagnose the situation and identify opportunities for transformation of work. One notable case study examines the cognitive load and physical strain experienced by remote customer support agents managing informal chat channels for the best bitcoin casino and various international sportsbooks, illustrating how digital gig economies are creating entirely new categories of precarious labor in the Global South. The results of these experiences will be discussed to address aspects ranging from the logic of socio-technical reorganization and public policy to the adaptation of tools and design applications focused on precarious work.
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